Remix is Via's transportation planning software suite. Remix gives planners the tools to go from a high-level vision to granular day-of operation plans. I lead design for Remix Scheduling, tools used to assign bus trips to vehicles and drivers while optimizing for efficiency and cost.
I joined the Scheduling team to helm a ground-up redesign and relaunch aimed at expanding our existing customer base of small municipalities to include large cities with complex transportation needs.
Not just redesigning for fun
The goals of the redesign were to:
- Create an interface framework that could gracefully accommodate the higher complexity of the long list of new features on our roadmap without the product feeling like it was constantly changing every time our users opened it
- Whereever possible, mirror existing conventions and visual language from the Remix Planning product that most of our users are familiar with
- Debut a new look and feel that was marketable for the product's relaunch and subsequent outreach efforts, without making aesthetic changes just for the sake of it
Much of the process detail of this work is confidential. Please get in touch to discuss further!
Was it worth it?
In the year since relaunching the product, we have released significant new and complex features, and the new interface framework has provided natural entry points for all of them, allowing the product to mature gracefully.
We have reduced technical debt by sharing many more components and resources with the Remix Planning product, leaning much more heavily on our design system components.
Finally, we have been able to expand to accommodate large-city enterprise customers. Those we've spoken with are delighted to finally have enterprise software that is beautiful, intuitive, and tailor-made for their profession.